Service & Support

Get access to detailed PDF instructions and step-by-step guides, backed by our dedicated customer support team to ensure you get the most from your ViSiGi® system.

Product Manuals

32Fr For Bypass

Explore the 32Fr ViSiGi® Bypass manual for guidance on smaller pouch sizing, decompression, and visualization during gastric bypass procedures.

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36Fr For Bypass

Explore the 36Fr ViSiGi® Bypass manual for guidance on standard pouch sizing, decompression, and visualization during gastric bypass procedures.

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40Fr For Bypass

Explore the 40Fr ViSiGi® Bypass manual for guidance on larger pouch sizing, decompression, and visualization during gastric bypass procedures.

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32Fr For Sleeve

Explore the 32Fr ViSiGi® Sleeve manual for guidance on gastric sizing, decompression, and visualization during sleeve gastrectomy procedures.

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36Fr For Sleeve

Explore the 36Fr ViSiGi® Sleeve manual for guidance on gastric sizing, decompression, and visualization during sleeve gastrectomy procedures.

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40Fr For Sleeve

Explore the 40Fr ViSiGi® Sleeve manual for guidance on gastric sizing, decompression, and visualization during sleeve gastrectomy procedures.

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Technical Support Guides

Need quick fixes? Explore solutions to common issues with ViSiGi®

Step-by-Step Solutions

Insertion and Placement Issues

Proper insertion and placement of ViSiGi® are critical to ensuring accurate gastric sizing, effective decompression, and reliable visualization during bariatric procedures. Common insertion challenges may include resistance at the gastroesophageal junction, difficulty advancing the device into the stomach, or improper positioning within the gastric pouch or sleeve.

These issues can often be mitigated by ensuring adequate lubrication, using gentle but consistent pressure during advancement, and confirming placement with real-time visualization. Care should also be taken to avoid looping or coiling within the stomach, which can affect accurate sizing and staple line placement.

Following the recommended insertion techniques and troubleshooting steps outlined in the ViSiGi® instructions can help reduce these issues and ensure smooth placement for optimal performance.

Need more help?

If you’re experiencing challenges with ViSiGi® insertion, placement, or performance, our team is here to assist. Visit our Support Center for troubleshooting guides, instructional videos, and FAQs — or contact our customer support team for personalized assistance.