Service & Support

Access detailed PDF guides and step-by-step instructions, backed by our dedicated support team to help you get the most from your ViSiGi® system.

Technical Support Guides

Need quick fixes? Explore solutions to common issues with ViSiGi®

Insertion and Placement Issues

Proper insertion and placement of ViSiGi® are critical to ensuring accurate gastric sizing, effective decompression, and reliable visualization during bariatric procedures. Common insertion challenges may include resistance at the gastroesophageal junction, difficulty advancing the device into the stomach, or improper positioning within the gastric pouch or sleeve.

These issues can often be mitigated by ensuring adequate lubrication, using gentle but consistent pressure during advancement, and confirming placement with real-time visualization. Care should also be taken to avoid looping or coiling within the stomach, which can affect accurate sizing and staple line placement.

Following the recommended insertion techniques and troubleshooting steps outlined in the ViSiGi® instructions can help reduce these issues and ensure smooth placement for optimal performance.

Need more help?

If you’re experiencing challenges with ViSiGi® insertion, placement, or performance, our team is here to assist. Please refer to the troubleshooting guides, instructional videos, and FAQs — or contact our customer support team for personalized assistance.

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